Terms and Conditions

These Terms and Conditions shall apply to all contracts entered into by Melville Fine Jewellery Limited (“Melville”, “we” or “us”) whose registered office is at 702-705 Wilson House, 19-27 Wyndham Street, Central, Hong Kong. From commissioned work to collection orders, by placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

Pricing, Payments and Delivery

The prices payable for goods that you order are as set out in our website, (on the launch of our e-commerce services). All of our prices are in Hong Kong Dollars. You will be billed in Hong Kong Dollars. If you purchase from outside HK(SAR), currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. As each order is made to client specifications delivery times and costs may vary and are quoted on a case by case basis for both Gold and Green Label items. Green Label and Engagement Rings are subject to initial consultation. We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

Cool off period

Each item is made to order for each client. Gold label items can be returned with a 75% refund within 14 days providing the goods are returned in perfect condition with the security tag still attached and in the original packaging.

Green Label items, (bespoke), Engagement Rings and engraved items, (special orders), means the item will be made or customised especially for you. As such these pieces of jewellery cannot be exchanged or returned under any circumstances.

For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.

Returning an item

Please contact us at info@melvillejewellery.com marked Returns to start the process.

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

Contract for sale

The advertising of products on this site is an ‘invitation to treat’. That means your order is an offer, not a contract of sale between you and ‘Melville’, so prices and orders won’t be contractually confirmed until you receive the ‘confirmation of order’ email dispatched once credit card authorisation has been confirmed. The craftsmen will be instructed to proceed with making on confirmation of payment.

These terms and conditions cannot be varied except by changes made by ‘Melville’ on the site, which we may make from time to time. In particular, nothing said by any representative of ‘Melville’ will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of order

‘Melville’ must receive payment in full for all Gold Label orders before order can be confirmed. Green Label items are subject to a non-refundable 75% deposit, with the 25% clearing prior to final delivery. Once your credit card has been authorized, ‘Melville’ will send you an email receipt confirming your order. Please keep this receipt for your records. ‘Melville’ reserves the right to refuse to supply to any person for whatever reason.

Cancellations

If you realise you made a mistake and want to cancel your order, please contact us immediately. Since we start the making process quickly it may not be possible to stop your order but we will endeavour to work with clients on a case by case basis.

Defective and damaged items

If you should, unusually, receive an item that is defective or damaged, please contact us within 10 days. We will help you resolve any issues as quickly as possible by working with our craftsmen to ensure the piece is rectified to meet our standards. We will arrange collection of the item on confirmation of the fault.

Disclaimer

‘Melville’ works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.

Customer responsibility

‘Melville’ cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between ‘Melville’ and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ‘Melville’ would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for ‘Melville’ to sell products.

Legal Governance

Your use of this site and any contract between you and ‘Melville’ for the sale of products shall be governed by and shall be construed in accordance with the laws of Hong Kong (SAR) and shall be subject to the exclusive jurisdiction of the Courts of Hong Kong (SAR). If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and other rights

All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘Melville’. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ‘Melville’.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ‘Melville’ or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.